Refund Policy

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Refund requests must be made via email

(info4prolifictraining@gmail.com) 48 hours prior to the start of the class for a full refund. The Fire & Life Safety Director  (F-89) Fire & Non-Fire Active Shooter course will incur a $99 cancellation fee. Refunds will not be issued for any requests made within 48 hours of the start date for any scheduled classes.

Students who miss any scheduled classes will be charged a $30 rescheduling fee. The Fire & Life Safety Director (F-89) Fire &

Non-Fire Active Shooter course will incur a $99 rescheduling fee. Accredited doctor’s notes associated with the purchaser will void the rescheduling fee.

There is no refund for any student who is marked as unsuccessful for completion of the class, which includes failed exams, failed assignments that do not meet the requirements for completion and missed dates that do not meet the minimum requirements of attendance for completed classes.

Students who fail any exams for the Fire Safety classes

(F-89/F-80) will be given one additional chance to pass the exam on another scheduled date. Two failed attempts for the exam will result in the student taking the entire course over, where full payment will be required.

On time means the participant must arrive at the class no later than the start time of the class listed in the course description.

A 15-minute grace period will be given for all classes listed by Prolific Training & Protection. Any student who arrives after the grace period of 15 minutes will be charged a $30 rescheduling fee. The Fire & Life Safety Director (F-89) Fire & Non-Fire Active Shooter course will incur a $99 rescheduling fee. The purchaser agrees that no refund will be provided if a participant arrives past the 15-minute grace period. Prior training, experience, or any previous certifications do not substitute classroom sessions.

We require a safe and positive learning environment, where everyone can co-exist, be respected, and their thoughts validated!

There will be no cell phone usage during the class. All cell phones must be kept on silent on vibrate. Students may step away briefly for any emergency calls.

Any student who repeatedly falls asleep will be given three warnings and removed from class. Any student who uses profanity, makes disrespectful or discriminating comments to other students or is disruptive to the other students will be removed from the class session and issued a refund of 50% of the original payment made by the purchaser.

Dress Code – May be comfortable, but neat, conservative, and appropriate please.